Payment, prices and tax-free

1. Payment

We accept a wide variety of payment methods (and will strive to add even more). When placing an order the money will be reserved on your card up to 30 days - or until captured. A money capture is processed when the order is invoiced and dispatched. On special orders we might request a full pre-payment but you will always be informed about this.

We accept the following payment methods:

  • Visa Debit/Credit
  • Mastercard Debit/Credit
  • Maestro
  • Diners Club
  • Discover
  • Klarna
  • PayPal

Local payment methods:

  • MobilePay (DK)
  • Dankort (DK)
  • American Express (DK, UK, US, EU countries)
  • Carte Bancaire (FR)
  • iDeal (NL)

If you are experiencing any issues with our online payment do not hesitate to reach out to our customer care, who can offer alternative payment methods such as payment link.

2. High value orders – security and fraud prevention

Due to high order values, we experience payments occasionally gets rejected by the card issuer. This can often be solved by raising the credit limit with your bank and/or credit card issuer. Please notice different cards has different limits. Do not hesitate to reach out to our customer care if you experience any form of payment difficulties, they are also able to offer alternative payment methods, e.g., payment link.

Our webshop uses technological standards to minimise fraud which includes a mandatory 2-step verification process also called SCA (Strong Customer Authentication). When you pay by credit card, you will be asked to enter the card's security code or CVV (Credit Card Verification Number). You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back.

We encrypt all your payment information with the so-called SSL (Security Socket Layer) protocol. This means that unauthorized persons are unable to read your card number or other information during the transaction with NETS, who processes payments for purchases made on the Website.

If you are suspicious or aware of fraud linked to the use of your card (especially on our webshop) please contact our customer care immediately.

3. Prices and currencies

Depending on your country/region prices will be available to you with or without VAT (Value Added Tax).

  • EU, Norway, Switzerland, Australia: All prices include VAT, local taxes, and delivery costs.
  • Rest of the world: All prices are listed without VAT and local taxes but include delivery costs. Read more about “tax-free” shopping in section 4.

A full list of available currencies can be seen below. Please notice some currencies are locked to a specific region/country:

  • Danish Kroner (DKK)
  • Swedish Kroner (SEK)
  • Norwegian Kroner (NOK)
  • Swiss Franc (CHF)
  • Great British Pounds (GBP)
  • Australian Dollars (AUD)
  • New Zealand Dollars (NZD)
  • Euro (EUR)
  • American Dollars (USD)

We reserve the right to change our prices with immediate effect and without prior notice. Prices are typically adjusted once a year in January – gold dense products are usually the ones most affected.

4. Tax-free and customs

NB! This section is only relevant for customers residing outside the EU, Switzerland, Norway and Australia.

If you are shopping from outside the countries above, we offer a VAT exempt purchases meaning a deduction of the local VAT (approximately 15% on USD prices). Please notice that if you have chosen the correct shipping destination (top left corner when browsing on desktop) the prices are already displayed without the VAT. This should not be perceived as a discount, rather a compensation to the 'customs, duty fees, local tax and additional handling costs' that you should expect and to which we do not cover. In other words all import charges are at your own expense.

Since the import charges and duties are a strict legal matter and varies from country (and sometimes even state) we are not eligible to advice on it. We recommend you to contact your local customs office for more exact information.

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