Payment, prices and "tax-free"

1. Payment

We accept the following payment methods:

  • Visa Debit/Credit
  • Mastercard Debit/Credit
  • Maestro
  • Diners Club
  • Discover
  • Klarna
  • PayPal
  • ApplePay

Local payment methods:

  • MobilePay (DK)
  • Dankort (DK)
  • American Express (DK, UK, US, EU countries)
  • Carte Bancaire (FR)
  • iDeal (NL)

After placing an order, we reserve the funds on your card for up to 30 days, or until the order is invoiced and dispatched. For special orders, a full pre-payment may be requested, with prior notification.

If you encounter any issues with our online payment system, please contact our customer service for alternative payment options, such as a payment link.

2. High value orders – security and fraud prevention

For high-value orders, occasional payment rejections by card issuers may occur due to the order's value. To resolve this, consider raising your credit limit with your bank or card issuer, noting that different cards have varying limits. If you encounter payment difficulties, contact our customer service for assistance and alternative payment methods, such as a payment link.

Our webshop employs strict security measures, including two-step verification during credit card transactions. We encrypt all payment information using SSL protocol.

If you suspect fraudulent activity associated with your card use, especially on our webshop, please notify our customer service immediately.

3. Prices and currencies

Depending on your country/region, prices will be available to you with or without VAT (Value Added Tax).

  • EU countries, Norway, Switzerland, Australia, United Kingdom: All prices include VAT, local taxes, and delivery costs. You should not expect additional expenses.
  • Rest of the world: All prices are listed without VAT and/or local taxes but include delivery costs. You should expect to pay for local tax/VAT and import fees for customs clearance. Please refer to Section 4 for further details.

A full list of available currencies can be seen below. Please note that some currencies are locked to a specific region/country:

  • Danish Kroner (DKK)
  • Swedish Kroner (SEK)
  • Norwegian Kroner (NOK)
  • Swiss Franc (CHF)
  • Great British Pounds (GBP)
  • Australian Dollars (AUD)
  • New Zealand Dollars (NZD)
  • Euro (EUR)
  • American Dollars (USD)

Prices are typically adjusted once a year in January. Gold-dense products are usually the most affected. We reserve the right to change our website prices with immediate effect and without prior notice.

4. Shopping outside EU ("tax-free")

IMPORTANT: This section applies only to customers residing outside the EU, Switzerland, Norway, Australia, and the United Kingdom.

If you are shopping from outside these countries, we offer VAT-exempt purchases, meaning local VAT is deducted. Please note that if you have selected the correct shipping destination (top left corner when browsing on desktop), prices are already displayed without VAT.

For the USA, tax and import fees are excluded from the price when you reach 'Shopping Bag' and 'Checkout'.

For customs clearance, UPS will act as a broker to collect applicable customs duties and VAT/taxes. You, the customer, will be responsible for any of these charges.

Our customer service is ready to assist, but for elaborate inquiries about customs rules and import fees, we advise you to contact your local customs office.

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