1. General

All goods are shipped from Denmark to the specified address, with insurance included. Our parcels do not display our brand name for security.

We use GLS for domestic deliveries and UPS for international orders. A signature is required upon receipt, and if unavailable, parcels are rerouted to a designated location, with notification sent to the customer.

For orders with multiple items, dispatch will occur once all items are ready.

2. Free shipping on all orders

We provide free standard delivery to all countries on our shipping list, with no minimum order requirement. Access the complete list by clicking 'SHIP TO' in the top left corner when browsing on desktop. If your country isn't listed, contact our customer care for assistance. In such cases, delivery costs may apply.

3. Delivery time

For 'IN STOCK' items:

  • Denmark: 2-3 business days
  • Europe: 3-4 business days
  • Rest of the world: 5-7 business days

We also offer 'MADE TO ORDER' items with delivery times ranging from 8-30 days. Our customer service can expedite delivery by locating items in our flagship stores. Contact customer service for order updates.

4. Track and trace

All shipments are insured and come with a tracking number. After dispatch, you will receive a track and trace number via email (check your spam filter). Contact customer service for order updates.

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