Returns and exchange

1. Returns

Online orders are eligible for a full refund within 14 days of receipt. Please use a traceable courier for returns, as responsibility lies with you until the package reaches us. Return expenses are not refunded. To qualify for a refund, items must be unused and in their original packaging. Fill out the enclosed return form and send to:

Ole Lynggaard Copenhagen
Hellerupvej 15B
DK-2900 Hellerup

We also accept webshop returns in our flagship stores.

2. Exchanges

We exchange online orders within 14 days of receipt, subject to stock availability. Please note that size exchanges depend on our stock availability and could result in additional wait time due to ‘made to order’ goods. Return shipping costs are your responsibility, but we cover outgoing shipping for exchanges. Fill out the enclosed return form and send everything to the address provided in section 1.

3. Non-Returnable and Non-Exchangeable Products

Orders for personalized or bespoke products cannot be cancelled or returned for exchange or refund. This includes engraved, customized items and special orders. However, for certain jewellery like rings, our goldsmith can usually adjust the fit slightly if sizing has become the issue. The customer will always be notified beforehand if an item is not eligible for a return and/or exchange.

4. Refunds

Once we receive your return, your refund will be automatically processed, and the total price of the item(s) will be transferred back to the card (and linked bank account) used for the purchase. Please note we don't refund return costs or international import duties and taxes.

Refunds typically take a few business days to process, but may take longer for international cards. Feel free to contact customer care for updates on your return/refund status.

5. Issues with received items

If the items you received are not what you expected or if we have mistakenly sent the wrong ones, please contact our customer service team. It is helpful to include pictures if you are reaching out by email. If your request is approved, we will cover the return costs, and you can choose to exchange the item or receive a full refund.

Notice regarding precious stones: Please be aware that natural variations may occur in individual precious stones. This is a unique characteristic of natural products, not a flaw. While two stones may share similar colour tones and shapes, each is unique. We meticulously select exquisite, natural stones based on strict quality control criteria, examining them for inclusions, sheen, tone, colour, and size. If you have any concerns about the stone you have received, please reach out to our customer service team.

6. Claims and warranty

We offer a 2-year warranty for online purchases, covering production faults. To make a claim, contact customer service with your order number, photos of the fault, and a description.

Report transit damage within 7 days, including order number and photos. Please include your order number and photos of the damaged item(s). You may be asked to return the product to us for examination, with shipping expenses covered by us.

Approved claims result in repair or replacement of the product. For items purchased through external retailers, please contact them directly.

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