All goods are shipped from Denmark and will be delivered to the address specified on the order. We only deliver to residential or company addresses – not to PO boxes or parcel shops (this is as much a safety measure for yourself). As an additional safety measure our brand name does not appear visible outside the box, nor in the sender address.
The courier will make three delivery attempts. Already after a single missed attempt we strongly advice to reach out to the courier to schedule a new time for delivery. All orders are shipped with either GLS or UPS depending on the destination. The parcel must be signed for upon receipt. Everyone at the addresses can sign for you but be careful as it is with binding effect on you.
If your order consists of multiple items, we reserve the right to await until all items are in stock. If you wish to receive items sooner in separate deliveries, additional delivery charges might be applied.
We offer free standard delivery with no order minimums for all the countries* on our shipping list. A complete list of shipping countries can be accessed by clicking “the country” displayed in the top left corner when browsing on desktop. If you cannot find your country on the list, do not hesitate to reach out to our customer care who might be able to look into an exception – in this case you might be expected to pay for delivery costs yourself.
* An exception is Great Britain that due to Brexit is required to place a minimum order of 135 GBP.
For items “in stock”:
We also offer a great selection of “made to order” items whereas delivery can vary between 8-30 days. You are always welcome to contact customer care for an update on your order.
All orders are shipped with either GLS or UPS depending on the destination. The delivery times are for the most parts accurate, but sometimes delay may occur.
All our shipments are insured and will be available with a tracking number. Once your order has been dispatched and it has been registered by our courier, you will receive a track and trace number by e-mail (remember to check your spam-filter). You are always welcome to contact customer care for an update on your order.