PRIVACY POLICY

 

Last updated: May 2018 Ver 1.14

We respect your private life and your right to control your personal data. Our basic guidelines are simple. We make it clear what data we will collect and why we do it. We do everything in our power to protect your personal data. We do not sell - and will never sell - your personal data to third parties.

Our Privacy Policy ("the Policy") explains what personal data we collect from you - either directly or indirectly - and how we use this information. Personal data is any kind of information that can be used to identify you or that can be connected to you. The Policy also covers the choices you can make regarding the personal data we collect and how you can control these decisions. It applies to all Ole Lynggaard Copenhagen (OLC) products and also to our OLC apps, ("OLC app" or "the app"). In addition, it applies to all of the web shops that OLC manages, as well as other offline interactions, such as visits to an OLC store or participation in an OLC event (collectively referred to as "the services"). We ask you to read this Privacy Policy to see how OLC can collect, use and share your personal data. The terms "we", "us" or "OLC" are each intended to refer to OLC.

 

The Privacy Policy explains the following:

Types of personal information that we collect

Customer interactions with OLC

How we use personal data

How we can share personal data

Legal basis for the use of personal data

Security, storage and retention of personal data

Your rights and options

How we use cookies and other similar technologies

How you can contact us

Changes in our Privacy Policy

 

 

Types of personal information that we collect

 

Information that you give us

We collect the information you voluntarily give us, such as your name, your phone number and your email address, e.g. when you want to know more about OLC products and services or contact our customer service in regard to your OLC products.

 

Information that we collect automatically

We collect information about you automatically, such as Functional data and Additional usage data, information which is obtained through our use of cookies and similar technologies when you use, log in or interact with us through our website or app. For example, we can collect information about the type of device you use to log in to our website, the operating system and version, your IP address, your general location, as provided by your IP address, which browser you use, the web pages that you visit on our websites, and about and how you interact with the content available on our web pages.

 

Information collected from other sources 

We may receive information about you from other sources, including third parties, such as third parties with whom we provide collaborative services or engage in joint marketing activities. We can also receive information about you from social media platforms, such as when you interact with us through these platforms. We protect the data we have collected from third parties in accordance with the methods described in this Privacy Policy, and we also apply additional restrictions imposed by the data source.

 

Information concerning children 

OLC is not aimed at children and has no intention of attracting attention from children under the age of 16. Although visitors of all ages can navigate on our website or use our app, we do not intentionally collect personal information about people under the age of 16 without their parents’ consent. If a parent or guardian has received a notification or otherwise has learned that a child under the age of 16 has been mistakenly registered on this website by using false information, we will cancel the child's account and delete the child's personal information from our system.

 

 

Customer interactions with OLC

To make the information in this Privacy Policy easy to understand, we have highlighted different instances where OLC may be able to collect personal data about customers. Customer interactions with OLC are divided into the following sections:

 

Read more about OLC

As you gain more information about OLC, you might visit us in a virtual or physical form. It may be that you browse our website, call our internal sales representatives, visit a physical OLC store or participate in an OLC sponsored event. To learn more about OLC products, you may volunteer some personal data, such as your name and your e-mail address, during the course of these interactions. We can also collect information about you online, through cookies and similar technologies, when you visit our web pages.

We collect:
Name, e-mail address, IP address and information from cookies or similar technologies.

Why:
We use this information to share news about events and products offered by OLC. In addition, IP addresses help us better understand geographic information about visitors to our website so we can improve the website for all visitors. It is in our legitimate interest to process your personal data for these purposes.

 

Purchase of OLC products

Once you have decided to buy an OLC product, we offer you the option to buy directly from us on our website: www.olelynggaard.com , in a flagship store or at an OLC dealer. When you buy from us, you may be required to provide information so that we can complete your purchase.

We collect:
Your name, your phone number (optional), your e-mail address, your shipping/delivery address and your payment information.

Why:
We use these personal data to complete your purchase, follow up on your purchase, help with delivery issues, process returns, and other issues that may arise in connection with your purchase of OLC products. It is necessary to use your personal data for this purpose to complete the contract we have entered into with you. Please note that we do not store payment or credit card information. We only use payment information for your purchase of OLC products.

 

 

 Functional data

 

  We collect:

Registration data
This information includes your e-mail address, your location, your language preferences, IP address, and any login data to your OLC account.

 

 

How we use personal data
 

OLC uses the data we collect to provide you with the OLC products and services we offer, which includes using this data to improve and customise your customer experiences. We also use the collected data to communicate with you, for example to inform you about your account, new OLC products or services available, security, marketing and advertising.

OLC uses the information collected for the following purposes: 

Customer support

Product improvement

Security, protection and conflict resolution

Commercial activities Communication,

marketing and advertising

 

Delivering our product experience 

We use data to provide, service, support and improve the OLC products and services we provide, in order to ensure that our customers receive the best support and experience.

 

Customer service 

We use data to answer inquiries from our customers, to repair customer OLC products, and to provide other forms of customer care and customer service.

 

Product improvement 

We use constant information for research purposes and to improve our OLC products, including maintenance, such as using bug reports to improve the products.

 

Security, protection and conflict resolution 

We use information to protect our OLC products and our customers' security, to detect and prevent fraud, to resolve conflict and enforce our agreements. It is necessary to use your personal data for this purpose in our legitimate interest.

 

Commercial activities 

We use data to develop aggregate analyses and business intelligence that enables us to operate, protect, make informed decisions and create reports about our company's results. It is necessary to use your personal data for this purpose in our legitimate interest.

 

Communication, marketing and advertising

We use the data collected to deliver and make our communication with you more personal. For example, we may contact you via e-mail or through other forms of e-communication (including via the OLC app) to inform you about new OLC products or services, about security or software updates, or to invite you to participate in a survey or event. It is necessary to use your personal data for this purpose in our legitimate interest. In addition, we use cookies and similar technologies to deliver the most relevant OLC advertising to you. For information about managing e-mail notifications and advertising communications, please refer to the section entitled ‘Your rights and options’.

To give you a better understanding of the personal data we collect and use on different occasions, you can interact with OLC. Please read the section below.



How we can share personal data

OLC does not sell and will not sell any form of personal data about our customers.
We only publish your personal data in accordance with this Privacy Policy. We may share information with the following types of third parties.

 

Third-party suppliers 

OLC uses a variety of third-party suppliers to provide services such as web administration and hosting, online purchase of products and shipments, credit card processing and e-mail communication. We only share your personal data that is required to complete a transaction or provide a product or service that you have requested and/or approved, and only with suppliers or agents working on our behalf for the purpose described in this Privacy Policy. In such cases, your personal information will be shared with these agents or suppliers, but only for the purpose of providing services in accordance with OLC instructions and the contents of this Privacy Policy. It is in our legitimate interest to share information with these third parties for these purposes. For questions about third-party suppliers, please send an email to privacy@olelynggaard.com.

 

OLC-controlled affiliated companies and subsidiaries

We share information with OLC-controlled affiliated companies and subsidiaries for business purposes, such as internal administration, advertising of OLC products, and delivery of OLC products and services to our customers. It is in our legitimate interest to share information with these third parties for these purposes.

 

Compulsory information 

When determined by law and strictly necessary for the performance of the services, or to protect our rights or the rights of our affiliated companies or our users, we will provide your personal data to law enforcement agencies, investigative organisations, our affiliated companies or for use in judicial proceedings.

 

Sale or merger

We may share your personal data in connection with a merger, purchase or sale of all or part of our assets. You will of course receive a message by e-mail and/or with a notice published on our website where you will receive information about your rights.

 

Sharing and disclosure of collected information

We share information in aggregate form and/or in such a way that the recipient of this data, e.g. a third party that uses them for an industry analysis, is unable to identify you.

Please note that our OLC web pages contain links to products or applications from third parties whose Privacy Policy may be different from OLC’s Privacy Policy. If you provide personal information to any of these third parties or their products, your personal data will be governed by the Privacy Policy of these third parties and we encourage you to read these Privacy Policies carefully.

When you share your personal data with third parties, your personal data may be transferred to countries where the privacy data protection laws could be less extensive than in your own country. We are very careful to protect your personal data and have put in place appropriate mechanisms to protect them when they are transferred abroad. We transfer your personal data in accordance with applicable legislation about the protection of personal data, and we take appropriate steps to ensure that your personal data is kept securely by any third party who will have access to your personal information (e.g. by applying the standard clauses approved by the EU Commission). If you have any questions or would like to know more about the international transfer of your personal information or the security measures that are implemented, please feel free to send us an email. privacy@olelynggaard.com.

 

 

Legal basis for the use of personal data

The legal basis for using your personal information is based on a variety of grounds, as described below:

 

Fulfilment of the purchase contract

It may be necessary to use your personal information to fulfil the purchase contract we have entered into with you. For example, to complete your purchase of your OLC product, to register and maintain your account, to help with delivery issues, and to process returns.

 

Legitimate interests 

We may use your personal information in our legitimate interest. For example, it is based on our legitimate interest when we analyse and improve our OLC products and services, and the content of our web pages and of our app, and send information to you in the form of information about OLC products and services. We may also use your personal data for administrative purposes, fraud detection or other legitimate purposes.

 

  

Security, storage and retention of personal data we have collected

Security

OLC takes the protection and security of your personal information extremely seriously. Although we make significant efforts to protect your personal data that we have collected, no security system is impregnable.

We use a number of technical and organisational measures and industry standards to protect your personal data and to help protect your personal data against loss, theft, abuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide in computer systems with restricted access and in controlled environments. In addition, we ensure that our third-party data centre providers implement appropriate and sufficient security measures. In addition, your personal data is protected with encryption, such as Transport Layer Security (TLS), during its transfer via the internet. Furthermore, your password is saved via a one-way hash, which means that it cannot be recreated, (or disclosed) by anyone, including OLC. (It can only be reset).

You can only access your OLC account information and our service by using an individual user login and password. To protect your personal data, keep your password confidential and do not disclose it to anyone else. Please notify us immediately if you think your password has been compromised. In addition, you should always log out and close your browser when you finish your session. Please note that we will never ask you to provide your password.

If you have any questions about the security and protection of your personal data, feel free to contact us at privacy@olelynggaard.com.

 

Data storage

Personal data collected by OLC may be stored and processed in your region or in another country in which OLC or its affiliated companies, subsidiaries or service providers are located or have facilities. OLC has implemented appropriate mechanisms to protect personal data when these are transferred internationally, for example through our use of the standard contract clauses approved by the EU Commission.

 

Data retention

OLC keeps your personal information for as long as we deem it necessary in order to enable you to use the website and your OLC product, and to provide services to you in order to comply with applicable laws (including those relating to the retention of documents), to resolve disputes between parties and otherwise as necessary to enable us to operate our business. All types of personal data we collect will be governed by this Privacy Policy and our guidelines concerning internal retention. If you have any questions about a set retention period for specific personal data about you that we process, please send us an email. privacy@olelynggaard.com.

 

 

Your rights and options

Your rights

We would like you to have control over how we use your personal data. With reservation for applicable local legislation, you can do this in the following ways:

You can request a copy of the personal data that we hold about you.

You can notify us of any changes to your personal data or that you would like us to make a correction to any of the personal data we hold about you.

In certain situations, you may request deletion, blocking or restriction of the personal data we hold about you or raise objections to specific ways in which we use your personal data.

In certain situations, you may also request us to send the personal data you have given us to a third party.

When we use your personal data with your prior consent, you may withdraw your consent at any time. In addition, when we process your personal data based on our legitimate interest or in the public interest, you have the right to object at any time to this use of your personal information.

 

We trust that the personal data you provided us are complete, accurate and updated. Please inform us of any changes or any inaccuracy in your personal data by contacting us at privacy@olelynggaard.com.

We will respond to your inquiry as soon as possible, and in all events within 30 days. For more information about how you can control the collection and use of Additional usage data and your preferences about communication, marketing and advertising, please refer to the ‘Your options’ sections below.

We undertake to work with you to find a reasonable solution to a complaint or concern that you may have regarding the use of your personal data. However, if you feel that we have not dealt with your complaint or your inquiry correctly, you may have the right to submit a complaint to the authority responsible for the protection of personal data in your country (if your country has such an authority) or to a supervisory authority.

 

Your preferences in regard to communication, marketing and advertising 

If you no longer wish to receive direct offers from OLC by e-mail, you can unsubscribe at any time by following the instructions via the "Unsubscribe" tab that you can see in each e-mail that is sent to you. We respect your choice and we will no longer send e-mails with advertisements to you after you unsubscribe or change your communication settings.

Please note that regardless of your communication settings, we will continue to communicate with you regarding terms and conditions, updates in Privacy Policy, routine messages from OLC customer service, such as current and previous purchase information, product delivery, help desk interruptions, data breaches or other relevant information about a product that you own.

You can customise the amount of interest-based advertising that you receive by changing your cookies settings and/or by opting out of certain advertising networks. If you have opted out of receiving notifications from us by e-mail, we will not use your e-mail for interest-based advertising. To see more information about our use of interest-based advertising, please refer to our use of cookies and similar technologies.

 

 

How we use cookies and other similar technologies
 

We use cookies and similar technologies, such as pixels, tags, web beacons and other identifiers to help us personalise our web page for you, remember your preferences, understand how users use our web page or app, and help customise our marketing offers

 

Cookies

A cookie is a small data file that contains a number of features sent to your computer when you visit a site. When you visit the same site again, the cookie allows the site to recognise your browser. The length of time a cookie stays on your computer or on your mobile device depends on whether it is a long-term cookie or a session cookie. OLC uses both types of cookies. Session cookies will stay on your device only until you finish your internet browsing. Long-term cookies remain on your computer or on your mobile device until they expire or are deleted. We use the following types of cookies on our website.

Strictly necessary cookies. These cookies are essential for surfing our website and using its functions. Without these cookies, services such as shopping carts cannot be provided when shopping.

Performance cookies. These cookies collect information about how you use our web pages. This data can be used to improve and optimise our website and make it more user-friendly for you.

Functionality cookies. These cookies allow our web pages to remember the choices you made during your search on the web. We can save your geographic location in a cookie to ensure that we show you the web pages that are relevant to your area.

Third-party cookies. Third-party cookies are cookies placed by web pages and/or by non-OLC parties. These cookies can be used on our website to improve our products or services, or to help us deliver more relevant advertising. These cookies are subject to the respective Privacy Policy that these external services have, e.g. Facebook’s Privacy Policy.

Analysis cookies. We use analytical cookies, such as those provided by Google Analytics, to help us understand things such as how long a visitor stays on our web pages, what pages they find most useful, and how they came to OLC.com. To learn more about Google Analytics and your data, visit this Google web page.

 

How to control your settings for cookies

Most web browsers allow you to manage cookies through their settings. However, if you limit the website's ability to place cookies, your overall user experience may be impaired. Some browsers provide Do Not Track (DNT) signals by which you can notify your preferences regarding tracking your internet activity and cross-site tracking. Although we currently do not use technologies that recognise DNT signals, we will only process your personal data in accordance with our current Privacy Policy. You can learn more below about how to control cookie settings on popular web browsers:

Google Chrome

Internet Explorer

Safari

Firefox

 

Pixels

In addition to cookies, we occasionally use small graphic images known as pixels (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our e-mail communication to you (if you have chosen to receive such communication) to help us know if our e-mail communication has been read. In addition, we use pixels from third parties (such as from Google, Facebook, and other advertising networks) to help us deliver ads that are relevant to you.

 

Other identifiers

When you use our app, we collect a unique identifier for tracking ads from your device (the advertising identifier or IDFA on iOS devices) so we can learn more about users of our app and provide the most relevant messages and marketing. Although these identifiers are unique to your device, they do not contain any of your personal information, such as your name or e-mail address.

 

How to control your settings for identifiers

You can control how these identifiers are used, including the ability to reset them through the settings on your device. You can learn more below about how to control cookie settings on popular web browsers:

Apple iOS

  

Advertising and modern marketing tools

OLC collaborates with third party advertisers who use cookies and similar technologies in order to provide more relevant OLC products and services on our web pages and on the internet. In order to deliver this interest-based advertising, these parties can combine non-personal data about your online activities that they have collected over time, which helps to customise the advertisements we deliver to you. Examples of this can include displaying an OLC ad on a Facebook page, on a page owned by Google, such as a search results page or on YouTube, or on a page in Google’s advertising network. We do not share your personal information as part of this process. When necessary, we obtain your consent to this process. You can opt out of receiving custom ads from third party advertisers and ad networks that are members of the Network Advertising Initiative (NAI) or that adhere to the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioural Advertising by visiting the pages with opt-outs on NAI websites and DAA websites. Choosing to opt out may make the ads you see on the web less relevant to you.

If you have opted out of receiving messages from us by e-mail, we will not use your e-mail for interest-based advertising.

 

 

How you can contact us 

If you have any questions about the use of your personal data, please send us an e-mail privacy@olelynggaard.com.

Unless otherwise stated, Ole Lynggaard Copenhagen is the Data Controller for personal data that we have collected through OLC products and services covered by this Privacy Policy. Our address is: Hellerupvej 15B, 2900 Hellerup, Denmark.

OLC Europa B.V. is our Data Protection Representative for the European Economic Area and for Switzerland. The Data Protection Representative at OLC Europa

B.V. can be contacted by e-mail sent to privacy@olelynggaard.com.

 

 

Changes in our Private Policy

OLC may modify or update the current Privacy Policy when necessary to reflect customer feedback and changes in our OLC products and services. Therefore, please review it on a regular basis. When we update this Policy, we will renew the "Last updated" date that you find at the top of the Privacy Policy. If there are significant changes to the Policy or the way in which OLC uses your personal data, you will receive a notification about this, either by publishing the news about these changes or by sending a message directly to you. We recommend that you review this Privacy Policy on a regular basis to find out more about how OLC uses and protects your personal data.

 

 

We use cookies

 

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